Common Questions about our
Online Registration Solution

Below are some commonly asked questions about Count Me In's™ online event registration software. We've divided the questions into two categories: General (below) and Privacy & Security. If you have more questions, please contact us.

Online Registration General Questions

Will registrations increase or decrease when everyone has to sign up online? Volunteers? Donations?
Customer organizations see increases in participation of as much as 15-20%. For volunteers, the increase has been as high as 30%, while donations have increased by up to 25%.

Can you process membership as well as program payments? Donations?
Yes, the Count Me In's™ online registration system will process all payments, including membership, paid directory listings, donations and sponsorships. This includes keeping track of your membership records to ensure memberships are current when a participant registers for a program.

Does everyone have to pay by credit card? Do you handle deposits?
Not everyone has to pay by credit card. And, yes, the Count Me In™ system allows you to accept and record offline payments by checks if you want to. Count Me In™ also handles deposits, including allowing you to set the minimum amounts.

We already run a pretty tight ship. Will you really save us staff time and money?
Yes. All our customers have experienced savings--even those who already had systems. The Count Me In™ online registration system affects many aspects of your operation. It automates routine, and eliminates many manual tasks. Think of the labor involved with registration, payment and data entry alone--or costs for printed materials and website hosting. The average experience is over one hour saved per registrant.

Our organization has over 50,000 members. Can you handle our volume?
Yes. The Count Me In™ systems are "industrial strength" and built to handle millions of online registrations. No other organization has made the commitment to scalability through hardware, software and bandwidth that Count Me In™ has.

Most years, the volunteers from our organization change, and we are always scrambling to find the old records or figure out how they did it before. Can you help us?
Yes. One of the biggest advantages of using Count Me In™ for volunteer based organizations is that we provide "institutional knowledge." We can help you access historical records, set-up current programs or answer "how-to" questions. Our customers tell us this has made them far less vulnerable to the loss of key volunteers.

Accessibility for all our participants, especially those less able to afford our programs, is really important for our organization. Won't you make that worse?
No. We recognize most organizations' commitment to inclusiveness and provide confidential, automated handling of reduced fee participants. Count Me In™ also makes it easy for you to provide scholarships to increase participation rates. Most organizations use Count Me In's™ donation functionality to raise funding for scholarships.

How long does it take to get started?
New customers are typically up and running within a couple of weeks. The Count Me In™ team uses its successful experience with other organizations to work with your staff to make the transition easy and painless. This includes suggested communications to participants.